ROUTORA Privacy Policy

Effective Date: July 22, 2026

1. Introduction

This Privacy Policy ("Policy") explains how ROUTORA ("we," "us," or "our") collects, uses, stores, and protects your information when you use our mobile app, website (ygroutora.com), API (api.ygroutora.com), and VPN services (collectively, the "Service").

ROUTORA is a sing-box-based VPN with prepaid data plans. Because your traffic is routed through our servers, we are transparent about what we process and what we never touch.

2. Information We Collect

2.1 Account Information

  • Email address (required for registration and login)
  • Password (stored only as a one-way bcrypt hash; we never store your plaintext password)
  • Account status and role (e.g., active, banned, user, admin)
  • Authentication tokens (JWT) stored locally on your device via secure storage

2.2 Device & VPN Configuration Data

  • Device UUID (generated locally on first launch, used to identify your device for plan limits)
  • Device-scoped VPN credentials used to authorize Hysteria2 and VLESS REALITY connections
  • Platform identifier (e.g., Android, iOS)
  • Selected VPN node preference (cached locally on your device)

2.3 VPN Traffic Metadata (for metering only)

  • Aggregate data transfer volume (bytes sent and received) to enforce your traffic plan quota
  • Last metering timestamp for each device-scoped VPN credential
  • VPN session connection/disconnection events necessary for service operation

We collect traffic volume at the byte level to bill and enforce your plan. We do not log the content of your internet traffic, websites you visit, DNS queries, or destination IP addresses.

2.4 Payment & Order Information

  • Order ID, plan purchased, billing period, billing country, amount, currency, payment status, and payment timestamp
  • PayPal order and capture identifiers used to reconcile payments and refunds

PayPal processes payment details directly. We do not receive or store your full payment card number or bank account credentials.

2.5 Server & Operational Logs

  • API request logs for security, fraud prevention, and troubleshooting (may include IP address, timestamp, and endpoint accessed)
  • Node health and infrastructure status logs
3. Information We Do NOT Collect

To protect your privacy, ROUTORA does not collect:

  • Browsing history, URLs visited, or search queries
  • DNS resolution records or domain names accessed
  • Contents of communications passing through the VPN tunnel
  • Source or destination IP addresses of your internet sessions
  • GPS or precise location data
  • Phone number, real name, photo, or government ID
  • Contacts, photos, microphone, or camera data
  • Advertising identifiers or behavioral analytics profiles

ROUTORA does not integrate third-party advertising or behavioral analytics SDKs (such as Google Analytics, Firebase Analytics, or similar).

4. How We Use Your Information

We use the information we collect to:

  • Create and manage your ROUTORA account
  • Authenticate your identity and secure your account
  • Provision and maintain your encrypted sing-box VPN connection
  • Measure and enforce your data-traffic plan quota
  • Process one-time payments, refunds, and order fulfillment through PayPal
  • Enforce device limits for your purchased plan (3–8 devices depending on tier)
  • Detect and prevent fraud, abuse, and unauthorized access
  • Provide customer support and respond to your requests
  • Comply with applicable legal obligations
  • Improve service reliability and security
5. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data based on:

  • Contract performance: to provide the ROUTORA Service you signed up for
  • Legitimate interests: to secure our network, prevent abuse, and improve service quality
  • Legal obligation: to comply with applicable laws and lawful requests
  • Consent: where required (e.g., optional marketing communications, if offered in the future)
6. Data Sharing & Third Parties

We do not sell your personal information. We share data only in the following circumstances:

  • PayPal: payment processing, fraud prevention, disputes, and refunds. PayPal's privacy statement governs the payment information it collects: paypal.com/privacy
  • VPS infrastructure providers: our VPN nodes run on third-party servers; only encrypted VPN tunnel traffic and operational metadata pass through these servers
  • Cloud/hosting providers: to host our API, database, and administrative systems under contractual data protection obligations
  • Legal requirements: when required by law, court order, or governmental authority, or to protect our rights, users, or public safety
  • Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to affected users
7. International Data Transfers

ROUTORA operates globally. Your data may be processed in countries outside your country of residence, including China, Singapore, the United States, and other jurisdictions where our servers and service providers are located. Where required by law, we implement appropriate safeguards (such as Standard Contractual Clauses) for cross-border transfers.

8. Data Retention
  • Account data: retained while your account is active; deleted or anonymized within 30 days of account deletion request, except where retention is required by law
  • Traffic usage records: retained for the duration of your active plan and up to 12 months thereafter for billing disputes
  • Order/payment records: retained for up to 7 years to comply with financial and tax regulations
  • Server logs: retained for up to 90 days unless needed for security investigations
9. Data Security

We implement industry-standard security measures including:

  • TLS/HTTPS encryption for all API communications in production
  • Hysteria2 and VLESS REALITY encryption for VPN tunnel traffic
  • Bcrypt password hashing
  • Secure local storage for authentication tokens on your device
  • Access controls and authentication for administrative systems

No method of transmission or storage is 100% secure. We cannot guarantee absolute security but continuously work to protect your data.

10. Your Rights

Depending on your location, you may have the following rights:

  • Access: request a copy of personal data we hold about you
  • Correction: request correction of inaccurate data
  • Deletion: request deletion of your account and associated data
  • Portability: request your data in a structured, machine-readable format
  • Restriction: request restriction of processing in certain circumstances
  • Objection: object to processing based on legitimate interests
  • Withdraw consent: where processing is based on consent

To exercise these rights, contact us at [email protected]. We will respond within 30 days (or as required by applicable law). You also have the right to lodge a complaint with your local data protection authority.

11. California Privacy Rights (CCPA/CPRA)

If you are a California resident:

  • We do not sell or share your personal information for cross-context behavioral advertising
  • You have the right to know what personal information we collect, use, and disclose
  • You have the right to request deletion of your personal information
  • You have the right to non-discrimination for exercising your privacy rights

Submit requests to [email protected] with the subject line "California Privacy Request."

12. Children's Privacy

ROUTORA is not directed to children under 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

13. VPN-Specific Disclosures

When you connect to ROUTORA:

  • Your device's internet traffic is routed through our VPN servers using encrypted full-tunnel mode
  • Your traffic is encrypted between your device and our VPN server; we cannot read the contents of encrypted tunnel traffic
  • We meter aggregate byte volume solely to enforce your purchased data plan
  • VPN laws vary by country; you are responsible for ensuring your use of ROUTORA complies with local laws and with the jurisdiction restrictions in our Terms of Service Section 7.8
14. Changes to This Policy

We may update this Policy from time to time. Material changes will be notified via the app, website, or email. The "Effective Date" at the top will reflect the latest revision. Continued use of ROUTORA after changes constitutes acceptance of the updated Policy.

15. Contact Us

Questions about this Policy or requests to exercise your data rights:

ROUTORA
Privacy [email protected]
Support [email protected]
Website ygroutora.com

We aim to respond within 30 days.